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Kmart Customer Feedback Survey

No matter clothing, shoes, home appliances or office supplies, you can always find the right item with right price at Kmart. How is your latest Kmart shopping experience? You will have a chance to win a $4,000 Kmart gift card upon completion of the Kmart online customer survey. Share your feedback and comments with Kmart.

Kmart Customer Satisfaction Survey Guide

  • Visit the Kmart customer feedback survey page and choose the language from English and Spanish
  • Locate the 19 digit RECEIPT # on your receipt and carefully enter it, without any spaces, in the space. RECEIPT # does not contain any letters

 Kmart Customer Feedback Survey

  • Based on your store visit rate your experience
  • By finishing the survey, you will enter into a quarterly Sweepstakes to win a $4,000 Kmart gift card

About Kmart 
Kmart is a chain of discount stores headquartered in the United States. The chain purchased Sears in 2005, forming a new corporation under the name Sears Holdings Corporation. As the revolutionary leaders in retail, Kmart has been trying its utmost to delight consumers from product quality and customer service. If you are one of the job seeks who is looking some place where you could give full play to your talent, Kmart careers is especially set for you to grown up along with the company.

Reference Links

  1. Kmart Customer Feedback Survey Link: www.kmartfeedback.com
  2. Kmart Official Site: www.kmart.com


How do I contact Kmart?

1 (866) 562-7848Kmart

How do I complain to Kmart?

Call 1 (866) 562-7848 to make a complaint to Kmart about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution.

Can you still buy from Kmart?

Kmart still currently has stores in 47 states, Puerto Rico, the Virgin Islands and Guam, plus has quite the selection of online items.

How much does Kmart charge for shipping?

Retail value of standard local delivery is .99. Customer pays a charge for non-standard delivery. Local areas and non-standard delivery charges vary.

How do I contact Kmart?

1 (866) 562-7848Kmart

How do I file a complaint against Kmart?

Call 1 (866) 562-7848 to make a complaint to Kmart about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution.

Can you still order from Kmart online?

Kmart still currently has stores in 47 states, Puerto Rico, the Virgin Islands and Guam, plus has quite the selection of online items.

Can you return items at Kmart without a receipt?

If you cannot present your Kmart register receipt or other acceptable proof of purchase Kmart reserves the right not to offer a refund or exchange. ... No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

Can I get a refund without a receipt?

Can you exchange or get a refund without a receipt? If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt. However, many stores will offer an exchange or credit note, so its always worth asking.

Can you return things to Forever 21 without a receipt?

All Forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information. All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached.

Can you return to Kmart after 28 days?

According to the basic Kmart Return Policy, you need to return your merchandise within 28 days from the date of the purchase. Return the Kmart item in original condition only. ... Fourthly, you cannot return your used items. For returning the damaged and faulty items, read the below points.

How do I find out how many Kmart points I have?

Visit Kmart.com and log into your account using the Member Sign In option at the top right-hand page. Click on the "Your Shop Your Way Points" menu option to see your points balance. If you visit MyPoints.com and log in to your account, your points balance will automatically display at the top right-hand of the page.

Is there a Kmart app?

With millions of products at your fingertips, the Kmart app is a must-have for any savvy shopper looking for ridiculously awesome savings, coupons and special offers while on the go. ... Download the Kmart app now!

Rating 3.742votes

  1. Rated 5

    I love my local Kmart .Great service and Employees are awesome .Call out to management for helping me find what I was looking for .

  2. Rated 3

    Hello, I was recently in the Marion store. What a clumsy layout it now has. How can the check out be in the middle of the store. How does that make sense? And having to get all the purchases checked at the exit. How can this be effective and efficient? Hate it. Will be avoiding Kmart in the future.

  3. Rated 5

    I live 10 minutes away from kmart .kmart always satisfieds my need also wife too especially my children love their toys easy to find things kmart is 100% on point with their staff also when you need help they call it in right away i think the customer service their is fantastic i truley enjoys going to kmart .2150 s. Doughlas hwy GILLETTE WYOMING 82716

  4. Rated 5

    I live 10 minutes away from kmart .kmart always satisfieds my need also wife too especially my children love their toys easy to find things kmart is 100% on point with their staff also when you need help they call it in right away i think the customer service their is fantastic i truley enjoys going to kmart .

  5. Rated 5

    I was at your store 7471 in Placerville Calif on Saturday April 21st. I stopped in on just a whim to pick up a set of twin sized sheets for my day bed, and went looking through your garden department and saw a set of beautiful wrought iron chairs on sale. I loved them but I could not find the table to go with it. I asked if the table was in the back, so the girl went and looked, and couldn’t find one to match. Sophie went and asked her manager Laura to help.I waited about 20 mins and went to look for them, as I was ready to go and was going to just try and but it online later. They were climbing down from the top shelves as they had finally found the whole set still in the boxes, so I didn’t have to take the display ones!Then they helped me take it out to my car and load it for me as I am disabled. These 2 ladies were most kind and extremely helpful in every way possible.So a huge pat on the back for Sophie and Laura your store personal! Thanks so much for having such caring employees, Jeani.

  6. Rated 4

    We use to have a kmary we need it back in town in Danville Illinois. I what you come back to see us again.

  7. Rated 5

    Awesome store great deals love to shop there

  8. Rated 5

    I love Kmart and for so many years me and my family shopping there.
    And always good experience about and I loved the product and the price.

  9. Rated 1

    I used to love the experience shopping with Kmart that when stores around me closed, I decided to give their online shop a try. Never again! The items I received were not what I had ordered. And the return process was such a huge headache, I ended up keeping my items to regift, instead of dealing with the hassle of Kmart.

  10. Rated 5

    I like shopping at Kmart nice easy and convince

  11. Rated 5

    Pharmacy is really good very helpful and friendly

  12. Rated 3

    It was pretty good until it would not let me take the survey

  13. Rated 5

    I Love Kmart points! It Helped me especially around the holiday season.

  14. Rated 4

    The cashier was wonderful. Store needs updated.

  15. Rated 4

    The products are great but upon checkouts the cashier was not familiar with my coupon and the supervisor seems unfriendly. To maintain customers it needed a lot of good employee so that the customer will go back to shop again. Please train more the cashier to be aware of using coupon.

  16. Rated 3

    Customer Service at the register (cashier) was not friendly, did not take time for me to get my customer rewards card phone #. Seems as if she did not want to be bothered with customers because she was all into her cellphone at the register. Otherwise when it came to the merchandise and finding things it was everthing I needed and easy to find

  17. Rated 5

    Kmart always has what I’m looking for! Great items and shoppers!

  18. Rated 2

    I must say that the ladies room at KMart Store 4399 is disgusting and nasty. No toilet seat liners, no hand soap and no paper towels. And would it hurt to clean the dirty floors? Do the employees periodically (or ever) check the rest rooms? Also, as long as the customer has a receipt and the items have not been worn or used, why can’t we get a refund or at least a store credit? Your 30-day limit on refunds/exchanges is not in the customer’s best interest nor does it benefit the customer in any way.

  19. Rated 1

    After not receiving my medication for two days waiting for that druggist to call the doctor to re-order my prescription I go to pick them up and there is a girl waiting on me chewing bubblegum blowing bubbles she had nails about 3 inches long and was talking on the phone all at the same time while she was checking me out it was very very unprofessional and disturbing I’m taking all my medications and I’m going to Sam’s Club with them

  20. Rated 5

    todo super bueno me encanta ir a kmart

  21. Rated 1

    Don’t buy heavy item online. i bought a table tennis table online and asked for delivery. they use TNT. i have contacted TNT for a late delivery they told me i need to be there for helping them to move the item because it is a heavy item. i believe not many people willing to take a dayoff at home on the weekdays to help THEM for their job. So i asked for a refund.

  22. Rated 5

    Excellent service from Samantha at the customer service desk.

  23. Rated 5

    Love to shop there I tell everyone you find a lot of items that are reasonable everything and more, shop every day if and when I can love kmarts

  24. Rated 5

    How upsetting and disappointing when I wanted to exchange a blouse I bought and was told that Kmart’s policy was no returns or exchanges after 30 days. I had spent $129 six weeks before and had the receipt but NO NO NO cannot do this The value of blouse was $10. I have been a customer with Sears over 40 years and also Kmart. What a shame what has happened to these companies. Since the blouse did not fit I left it at the service counter…

  25. Rated 5


  26. Rated 1

    This is the most disgusting kmart ive ever been in! I went to buy dog treats and found a shelf full of bugs. I showed an employee a picture i took while in the pet section and he did absolutely nothing!

  27. Rated 5

    Sam was amazing. I was after 5 wooden planter boxes and she knew what I wanted, put them aside for me in a cage and did it with genuine interest. It was a relief to have this customer service in Darwin at a store (Coolalinga) that feels like you’re in Sydney. Thank you Sam for being attentive and for giving a damn about what I wanted to buy and that I was travelling to a Kmart store further than one that’s close to me to buy.
    Regards Peta

  28. Rated 5

    Kmart is an amazing store, I am a VIP shop your way way platinum reward member. And o just want to thank you from the bottom of my heart for all that you do to make me and my family feal a part of your family.
    God Bless you all
    Danette Baker & family

  29. Rated 1

    Was st your store today the cashier waited on me needs to know how to count money I told her she made mistake with my change but said no she was more interested in the next customer about who was on the beach I won’t be visiting this store again her name was Aurora

  30. Rated 2

    Got charged $8 for refund on a credit note because i did not have docket yet pants that were wrong shape had tags still on them. My $20 turned into $12. Yes i agree registers in middle of the store dum..but i understand good for security but customers need baskets and trollies to shop in middle of store too

  31. Rated 5

    Malinis at maayos ang kanilang serbisyo sa caltex ulas . at malinis din ang kanilang paligid .

  32. Rated 1

    On July 26, 2017 I was returning 2 pairs of Kmart Basic Edition jeans, I had the wrong size. I was turned away as I did not have my receipt. I only wanted an even exchange jeans for jeans, the ones in my Kmart bag still have all of their Kmart logos and tags on them. They had been a gift for my granddaughters June 27 birthday. wrong size so Grandma bought them back so she could get size she wanted and I like the Basic Edition cut so I figured I’d exchange for my size. I left feeling accused of some inappropriate action and will no longer shop Kmart or Sears.

  33. Rated 5

    Delighted today to see an older guy like myself working at the sales register in the local Kmart store – very clearly age diversity in action!

  34. Rated 1

    Ok I paid for and ordered items online thru PayPal, for these items I did get a confirmation of


    was received via email, well 1 hour…2 hours…..have passed and still no pick up validation via

    email. How long does it take for an associate to secure these items and have them ready for pickup

    at least 30 minutes or less? I could have saved more time if I went to the store in person or had

    them shipped to my home. Someone needs to take another look at this process or this store location,

    as for it is not convenient to me or anyone else, and after all that time the items I order and paid

    for were not even in stock at the store which it said it was online. So now after my pick up person

    went to the store 2 or more hours after ordering multiple products, she came back with out any of

    the paid for products….. she was told that the items were not in stock and will have to be order

    from another store….I should have went to that store and made my purchase. If the store promotes

    it had it in stock or at least their inventory correct (“inventory count not correct points to a few

    things, Retail Theft or out the back door”) or if any one does inventory and if it says available

    for in-store pick up that in my mind falls under false Advertisement. I will make a trip to that

    location that I didn’t intend to make after my operation, to visit the store in person and cancel

    the entire order. ( Not the first issue with this store) BAD store or poorly trained associates? or

    poor Management? or both? CANCEL MY ORDER, I will pass this along to Social Media so that no

    one else has to deal with this unobserver insight on this store……my suggestion………..shut it

    down and do the people of this Community a FAVOR…..
    Kmart #7293
    713 E Baltimore Pike
    Clifton Heights, PA 19018
    (610) 622-5000
    call the store and tell to just close, email Corporate and tell them ENOUGH IS ENOUGH………this

    is not the first incident with this store but will be my LAST.
    Happy Shopping Somewhere Else!

  35. Rated 5

    I went to Kmart Poughkeepsie new York STORE (3396)today needed help getting a comforter set in twin size could not reach, look for an employee to get help could not find one went to the womans department found and employee by the name of Maritzia, she needs to be complimented on her customer service. I asked her for help, she was more then happy to help even though it wasn’t her department she went in the back of the store got the ladder stairs to check and see if the size I needed was on the top shelf. any other employee would have told me they would get somebody in that department..kmart needs more employees like her . Maritzia needs to be recognized for her great customer service. I also told the lady working the service desk about Maritzia and she acted like she couldn’t be bother she just said ok… thanks again to Maritzia for all her help…..

  36. Rated 1

    The customer service at Kmart in Bohemia N.Y sucked, the Cashier Dominic was rude and didn’t necessarily have any customer service skills. I will go back to the store but I will avoid his line when I go. If I could give this kid 0 stars I would but sadly I can’t.

  37. Rated 5

    Great Customer Service at the Portland, TX Store. First time shopping at this location and it was nothing short of a pleasure. The management and staff were so very polite in assisting me to ensure my transaction went smoothly. This incredibly nice gesture was far beyond my expectations, and I am delighted to experience such great customer service. Thanks again and most definitely top notch service here!

  38. Rated 5

    I arrived very early at 8 a.m. at the local Kmart store in Herndon Virginia and I was greeted with smiles from all of the cashiers and service desk staff. I completed a Western Union with Noreen the service desk associate in no time and she was so very courteous, polite and made me feel very welcomed in the store as a customer. I stayed in the store and continued shopping for an additional hour. It was an awesome experience and I will be telling all of my friends about my experience. Thank you

  39. Rated 5

    The customer service associate Noreen was extremely courteous, very personable, very kind and very helpful with my returning a pair of new jeans that I had just purchased the day before that had ripped unexpectedly. She was very understanding, very apologetic and I exchanged the jeans and was once again a very happy customer. I will tell everyone that I know about my experience at Kmart.

  40. Rated 1

    Viejas jediondas un modo feo que tiene esa gente nunca mas vuelvo a comprar nada

Survey Discussion