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Kohl’s Customer Satisfaction Survey

Help Kohl’s know how you feel about your recent purchase at Kohl’s and what can be improved in the future. You can use either Kohl’s receipt access code or Kohl’s in store survey code to take the survey. You may have something to share with Kohl’s, just leave your comments. Upon finishing the survey, you can get 10% off Coupons.

Kohl’s Customer Satisfaction Survey Guide

  • Visit Kohl’s customer satisfaction survey page

Kohl's Customer Satisfaction Survey

  • Choose a language you preferred from English and Spanish
  • Enter the 4-digit store number and access code located on the bottom of your survey invite and click ‘start survey’ to begin

Kohl's Customer Satisfaction Survey

  • Upon finishing the survey, you can get 10% off Coupons

About Kohl’s
Kohl’s is a family-focused, value-oriented, specialty department store offering quality exclusive and national brand merchandise to the customer in an environment that is convenient, friendly and exciting.

Reference Links

  1. Kohl’s Customer Satisfaction Survey Link: www.kohls.com/survey
  2. Kohl’s Official Site: www.kohls.com

Rating 4.0110votes

  1. Rated 5

    Like to acknowledge your employee from the La QUINTA store 0677,, Alicia Perez, in which I had a question and needed her to direct me to find an item who took the time stop doing what she was doing on the floor and answer my question plus take me to what I was looking for,,, now that’s what I call customer service, thank u for that,, iv e worked in the retail business for 12 years, so this is definitely good service. Recognizing your employees makes them strive for more. !! !Thank you again sincerely, Beatice Espinoza ( cardholder)

  2. Rated 5

    Jan is my all time favorite cashier at the
    ga store #0440 She is always nice no matter how busy and makes sure I get all my discounts.

  3. Rated 5

    Great shopping experience @ Kohl’s, Danville. Chelsea R. was my cashier. She was wonderful!!

  4. Rated 5

    I love shopping at Kohls, I get very good bargains Miss Posey Always has a smile on her face pleasant personality I look forward to seeing her at the baton rouge store

  5. Rated 5

    I love to shopping

  6. Rated 5

    desiree is great at store north huntingdon pa 15642 i do not like change of survey page but she and store always get my business i do not use apps on my old trac cell phone and she really helped me at check out thank goodness

  7. Rated 5

    Web page will not open to take survey!
    Love shopping at Kohl’s! The only thing negative I can say is sometimes the store is trashed and you can’t find what you are looking for. Especially the shoe dept!

  8. Rated 5

    Me encanto la amabilidad de la cajera que me atendió Betty #1373

  9. Rated 5

    Berenicia in jewelry, store number 1185, was very attentive, and helpful. Double and triple checked that all the discounts that I was able to get went through. A real asset to your company.

  10. Rated 5

    Mrs peg was awesome best cashier ever will be back definitely

  11. Rated 5

    I would like to praise Glenda at Store #1091 in Cartersville Ga. She signed me up for a Kohl’s card at checkout, enabling me to get a discount on my purchases. Glenda made my experience delightful with her upbeat, positive and friendly attitude….even when the computer system WENT DOWN before the process was completed! Hats off to a wonderful lady and a great example of a Kohls employee.
    Thank you!

  12. Rated 5

    Great experience at store number 1076 Barb b Was very helpful and very pleasant through the whole transaction thank you very much Barb

  13. Rated 1

    The discount tsade the difference the cheap clothing and stuff….using their credit cards….now the discounts no more ..only when. They want …and u can got to Marshalls or the and get better v
    Clothing. That’s why 3 of us don’t use our khols credit cards anymore. After been costers for years if you miss a payment we a had to pay $30 dars after one day late. Not worst it anymore.

  14. Rated 5

    Everyone was friendly and helpful. I found exactly what I was looking for, plus items I wasn’t do to your clearance section. #1319 thanks everyone!

  15. Rated 5

    Our store number is 0182

  16. Rated 5

    Stephen was very helpful Even rang the purchase up himself so we didn’t have to explain the purchase to the cashier..also we didn’t have to wait in line. Please tell Stephen thank you for us. Kohl’s is our favorite store.

  17. Rated 5

    Store is always clean you sales reps very friendly. Don’t know what our town would without this store.

  18. Rated 4

    Ivette she is frindly and polity

  19. Rated 5

    Jackie store 1357. She was so wonderful and helping me pick out two rings and diamond earrings customer service was excellent and she had patients with me on deciding which one I like better thank you so much

  20. Rated 5

    Jacking at store 1 3 5 7 for jewelry she was so wonderful helping me pick out two new rings and diamond earrings her customer service was excellent and she had a lot of patience with me just wanted to acknowledge her and how wonderful she was

  21. Rated 5

    She is very nice and pleasant, good costumer service, she is the best.

  22. Rated 5

    She is very nice and pleasant, good costumer service she is the best .

  23. Rated 5

    Good costumer service

  24. Rated 5

    Súper cool Food place.

  25. Rated 5

    Sharon, the cashier is always so helpful to help me with my coupons, The whole west side store is a joy to shop at. Everyone in the whole store is ready to help you if you need help.

  26. Rated 5

    I am regular customer at N. Las Vegas store. Most of the cashiers are friendly but Regina is the best. Her warm welcoming smile, greeting and patience at check out are very heart warming. I wish her the best.

  27. Rated 5

    I shopped at the Erie, PA store on peach street and the sales associate named Julie was very helpful to me as I was buying shoes for my family. She helped me find everything I needed. I was very impressed with the store and Julie.

  28. Rated 5

    Went to store #0588 and as always everyone was pleasant Especially Andrea store manager always has a pleasant smile and friendly makes my visit pleasant I love Kohls

  29. Rated 5

    Always a great in store experience. Everyone is always friendly and helpful in the bullhead city Arizona store. I shop here very frequently and I do have returns after so many I have to get s corporate refund, which I feel is ridiculous…..because if I got a merchandise credit and store it is spent with you anyways.

  30. Rated 5

    Shar very nice

  31. Rated 5

    Excellent service.

  32. Rated 5

    My survey is for the service I received on the phone. I called about three to four times about the same issue. The first time I called the women that answered me were very unreasonable. All I remember is the first names of Carol and Martha as a rep Carol being the manager who was unwilling to hear a customer’s concern or problem. They did not attempt to even so much as hear me out with what my concern was she was just trying to convey her customer service policy. The survey is mostly for the people who helped me after this woman. I spoke to a man in Dallas center who I believe was a manager his name was Edward he went out of his way above and beyond to keep me as a customer after that first call I considered never shopping at Kohl’s again. Thanks to mr. Edward I will continue shopping at Kohl’s and continue being a loyal customer. I will not make the story longer I would like him to be recognized for his exceptional customer service and loyalty to your company he truly deserves to be recognized. Thank you

  33. Rated 1

    Customer service was very rude the way he talked

  34. Rated 5

    Todas las chicas son muy amables serviciales eficientes y te reciben con una linda ☺

  35. Rated 5

    STORE #0060 ARLINGTON HEIGHTS, IL. I take advantage of special markdown and also I really love this store! Customer service STACEY PIPER AND SONIA BARAY make me come back to store again and again because they’re very friendly and professional!Thank you for wonderful service!

  36. Rated 5

    STORE #0060 ARLINGTON HEIGHTS, IL. My special store just because friendly people working there! My favorite Kohl’s employee is JEANINE TERAMANI BECAUSE, SHE ALWAYS HAPPY VERY FRIENDLY AND HELPFUL! PROFESSIONAL! Thank you for doing a good job!

  37. Rated 5

    Kohl’s store #0060 in Arlington Heights, IL. I always love to shop in this store because customer service is very nice and friendly!Two days ago, I was a witness ugly, nasty loud women, demanding extra special treatment not having proper documentation! ASSISTANT MANAGER name KIARA take care a problem and suppose to get Gold Medal for wonderful service! Was a pleasure to watch nasty customer got quiet! GREAT JOB KIARA!

  38. Rated 5

    I like to comment about store manager Nancy she’s a great person sweetheart Denise Andrea and J Renee cashier sweetheart and very friendly please let them know they doing a great job and God bless you God bless them my best regards Mohamed shahraki

  39. Rated 5

    I like to comment about store manager Nancy she’s a great person sweetheart Denise Andrew and J Renee cashier sweetheart and very friendly please let them know they doing a great job and God bless you God bless them my best regards Mohamed shahraki

  40. Rated 5

    To whom my concern I like to make a comment about store manager Nancy she’s a sweetheart very friendly very polite treat everybody with respect so as other employee J Rene and Andrew and Denise please let them know they are very important I loved Kohl’s because still is clean and employee they are super nice that’s what makes me feel welcome to the store and I’ll go there and shopping thank you so much God bless you and God bless those employee they are so nice my best regards Mohamed shahraki

Survey Discussion