Home » Retail Survey » Lowe’s Customer Satisfaction Survey

Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com


Can I look up a Lowes receipt?

In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe's card or by your phone number. For returns without a valid receipt, Lowe's, at its discretion, may issue in-store credit for the item's current selling price.

How do I register my Lowe's Protection Plan?

We recommend you register the plan so our service center can assist as quickly as possible. Contact the Lowe's service center today. Text 704-313-1818 or call 1-888-77-LOWES. Messaging and data rates may apply.

What is Mylowes?

MyLowe's card is a free card that lets your see your purchase history online, including purchases made through Lowes.com and in-store transactions. In addition, benefits include making returns easier, reminders to buy things such as air filters, keeping an online inventory of your home and more.

How do I contact Lowes HR?

The phone # for Lowe's corporate HR is 800-400-4104 (M-F 7am-6pm EST). You are welcome to reach out to them for assistance regarding any matters not able to be answered by your location's HR Manager.

Can I look up a Lowes receipt?

In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe's card or by your phone number. For returns without a valid receipt, Lowe's, at its discretion, may issue in-store credit for the item's current selling price.

How do you look up my Lowes purchases?

Check your order status online by entering the order number or logging in to your MyLowe's account....For online or phone orders, locate the department number on the mail-in redemption form:Visit the Rebate Center.Search rebate offers.Locate your item.Click Get Form.www.lowes.com › contact-usLowe's Customer Service — Contact Uswww.lowes.com › contact-us

Can I pay Lowes bill online?

With our easy and secure system, you can manage your account and pay your bill online from anywhere, at any time. ... If you have any questions about your Lowe's credit card payment or your account, feel free to use our online account management tool or call our toll-free customer service number for support.

Can Lowes pull up old receipts?

It's the key to setting in motion the flow of your receipt data. Most retailers can track your purchases for you by either your loyalty card (eg. Lowe's) or your credit card (e.g. Home Depot). ... Sign up for free at any Lowe's store location (during checkout or visit the Customer Service desk) or go to Lowes.com.

Is Lowes going out of business?

Lowe's will close 51 underperforming stores in North America, the company announced Monday. ... The company said it plans to close these stores by Feb. 1, 2019. To carry out this process, Lowe's will "conduct store closing sales for most of the impacted locations."

Does Lowes cut wood for you?

Most of you already know that Lowe's offers free wood cutting. ... Apparently it takes up too much of employee's time to make all these small cuts (project cutting, as they put it), so now the policy is to only cut wood to fit into cars.

Rating 4.2409votes

  1. Rated 5

    Need help with several projects. Extremely friendly and knowledgeable employees!

  2. Rated 5

    We needed to buy a new gas range and we went to Lowes.This was my husbands first time there. We found the stove and were helped by one of workers in less than 5 minutes walking into that isle.We were in and out so fast with a new stove we couldn’t believe it. The only downsize was that my husband was dissapointed he didn;t get a chance to look around more. Will be going back soon so he can have a better look.

  3. Rated 5

    I had a broken coping saw and went in to have it replaced as it is covered under the lifetime warrantee for Kobalt tools but Lowes no longer sells this tool under the Kobalt brand. The sales associate was more than happy to exchange for a Irwin brand coping saw. This was great customer service!

  4. Rated 4

    Got an upright freezer at Lowe’s. The only constructive comment is that the 2 hour delivery window needs to be set and conveyed to the customer at least the night prior. People need to be able to plan their day and need to know the 2 hour time frame sooner than the morning of delivery. With my schedule I also do not appreciate a 7:15 a.m. call the morning of delivery identifying that the 2 hour window will be noon to 2:00 p.m.

  5. Rated 1

    We decided to go to your east York, pa location because we are moving there shortly. We were looking to buy a refrigerator for our new home. However we waited an hour and a half for someone to help us. We even looked for someone. Nobody wanted to help. The “manager” came back to the appliance section twice and ignored us. We left very very disgusted. The store wasn’t busy. Just tons of employees standing around notminterested in customer service at all. Iam an assistant store manager at a retail store and am disgusted by this. Nobody should wait an hour and half and walk out without being helped. We just left the Home Depot down the street. We waited 10 minutes. Bought a refrigerator and they even accepted the 10% off Lowe’s coupon we planned on using at your store. Unfortunately this terrible experience wasn’t the first for us at Lowe’s. But I can assure you it will be the last. Home Depot just gained a loyal customer tonight.

  6. Rated 5

    I am amazed at how some service reps at Lowe’s go out of their way to make sure you have the items you need for a project, yesterday, a guy name Scott helped me gather many items, me not knowing that much about what I am doing, he saw it and make sure I had everything I needed, and I would recommend him for a raise in a minute, then when I went to check out, Shalonda, has helped me so many times, she should be recognized for her outstanding customer service,

  7. Rated 5

    I visited Lowes today at the Charleston WV 25309 store. I had help finding everything I need and very friendly and professional way from Rob the manager. He was great! I will be returning to this Lowes location more often.

  8. Rated 5

    I was helped by a young man in the outside department his name was Tyler he was polite and ask if I needed help directed me to the items I was looking for and helped me get them and took them to my car for me. I appreciated his help and knowledge . Thank you Tyler I would give you 10 out of 10

  9. Rated 5

    We purchased a new Maytag washer and dryer to replace our 20 + year old Sears model. Our sales man could not have been anymore professional and friendly. O pleasure to do business with!!
    rated 5

  10. Rated 5

    I have been a shopper at Home Depot for a long time but since having my kitchen done by u guys I found your service and customer help has gone way beyond Home Depot’s so keep up the good work

  11. Rated 5

    I bought a grill at lowes in south louisville ky. Jody was my salesperson and she went above and beyond to insure I was a satisfied customer.

  12. Rated 5

    Bo in outdoor was my salesman, very friendly and knowledgeble,answered all my questions,will recommend him to all!! I bought a riding mower, push mower, weedeater, he knew all about each one

  13. Rated 2

    I ‘m back the lowes on Taylor ave in Baltimore co. They discount planets department Suck

  14. Rated 2

    I went to lowes on Taylor ave
    to purchase planets. I was looking for discounts plants and there were dry and brown in colorThere wer

  15. Rated 5

    Shane in the North Utica store in My. He went over and beyond to help us, explains things to us, and went out of his way to show us where the things were that we couldn’t find. Excellent worker, thank you for all your help Shane

  16. Rated 5

    David La Fountain did a great job in getting this sale. I was very nervous about engaging this service. David, did all he could to make this project and cost work for me.
    Very much appreciated.

  17. Rated 5

    I was looking for clay flower pots and was having trouble locating them. A young man
    from the register told me where they were, however, when I found them I could not reach them. Another gentleman told me that they would send someone to help me. Help
    arrived, smiling in no time flat. I certainly appreciate the effort in helping me with some items which were not very costly but one would think they cost a fortune.
    Great customer service. I go often but it is my husbands “toy store”.

  18. Rated 2

    Associate helping me find product was very helpful. Cashier Leslie was rude and disrepectful the entire transaction.

  19. Rated 5

    I love shopping at Lowe’s, nice and friendly staff.

  20. Rated 5

    Zackery Roberts waited on my husband and I regarding window blinds in Home Improvement. He was friendly, very polite and pleasant as well as patient. He gave us good and informative information and we give him the highest rating for great customer service. Thank you

  21. Rated 5

    Great customer service

  22. Rated 1

    I recently bought some wall stone from Lowe’s on a Monday and was told that delivery would be on a Sat. 6 days later ?? Sat. came and no delivery so I call at noon and they said it would be on Monday, and someone would call and let me know when. Monday came and NO ONE called, so at 10:30 I called and they said that it would be that day but could not say when !! Guess what NO DELIVERY THAT DAY !! I waited until noon the next day with no call or delivery, so I went to the store and canceled !! Both days i had a person lined up to help me with laying the stones as I am 86 and unable to do it myself !!! Lowe’s does not reimburse for that !!

    For the past 5 years Lowe’s has gotten to where they are not worth shopping because of VERY POOR SERVICE !! They have also LOST a good customer that has shopped your stores since they have been in Baton Rouge !!!

  23. Rated 5

    I’m in Lowe’s every week always have great service at contractors sales

  24. Rated 5

    charles was a great helper got what i needed

  25. Rated 5

    I want to thank Anthony Lockett for outstanding work and professionalism. He was helping me with my door installation project even being working for another department. I’ve signed contract and he explained to me all details. Very nice and knowligble guy. I am disable veteran. For me great customer service means a lot. Please take care of Anthony, so he will stay in your stor for us. God bless.

  26. Rated 5

    First thanking Kassie at Ashtabula store for her help. She’ s very good knowing about carpet.
    Thank Lakefront for all their guys that came and laid carpet,did stretching also.
    Very good job,and love our carpet.Carol and Bill Wills

  27. Rated 5

    First thanking Kassie atcAshtabula store fir her help. She s vey good knowing about carpet.
    Thank Lakefront for all their guys that came and laud carpet,did stretching also.
    Very good job,and love our carpet.Carol and Bill Wills

  28. Rated 5

    I would love to thank Donna. At the parabanks store in Adelaide for helping me in phr hasing a hi vis long sleeve shirt and a hi vis waterproof jacket today. 18./4/18 at 10.08am. Great prices & very friendly

  29. Rated 5

    I want to thank Jenna(1800 44 lowes) sales 1633589 that works at Lowes in mt. sterling, ky -usa for being so very nice & helpful! she should be recommended for her outstanding help today. thank you so much Jenna!!

  30. Rated 5

    Amy in the garden center at I-10 and Callaghan was amazing. She helped me find my items with ease and was extremely nice. Also, took the time to explain future products for my gardening projects. Best experience I’ve had at Lowe’s. Thanks Amy, you rock!

  31. Rated 5

    Good experience

  32. Rated 4

    Thank you Charles

  33. Rated 1

    Customer service was awful today. For a moment, I thought I was at Home Depot. Mary in returns was very unprofessional and so was the supervisor over the area. If this continues, you will probably be following Sears and Toys R Us.

  34. Rated 5

    great help in shopping at Lowes by employee

  35. Rated 5

    Purchased home improvement items and saved money

  36. Rated 5

    Lowe’s employees are very nice and helpful in showing you where products are when your unable to locate what you want

  37. Rated 5

    I enjoy shopping at Lowe’s couse the employees help you with anything you need

  38. Rated 5

    We had a representative by the name of Jim Meredith in the flooring dept.
    He went beyond the call of duty for us as we are senior citizens. He actually took a sample off the wall so I could feel more comfortable with my purchase. I bought it hen flooring for $1,025.75. My receipt was 12664 0297 080
    He made both my husband and myself feel very comfortable with our purchase without making us feel pressured.

  39. Rated 5

    Called on time great personality and did a great job thanks Lowes for a trust worthy person . did not have to worry about whether the gates where left OPEN ..GREAT LOOKING JOB..

  40. Rated 5


Survey Discussion