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Old Navy Customer Experience Survey



You will take around 8 minutes to finish Old Navy customer experience survey. Once you complete the survey, you’ll receive a code word to get 10% off your next purchase in one of Old Navy stores. Share your feedback and comments to help Old Navy improve.

We appreciate your sharing your stories with Old Navy by leaving your comments.

Old Navy Customer Survey Guide

  • You can visit the survey page. Old Navy customer survey provides three languages for customer to choose: English, Spanish and French.

Old Navy Customer Experience Survey

Notice: How to get a rewrd from Walmart: Check out Walmart survey email

  • After selecting your favorite language, you are able to begin the survey. Answer the questions required.

Old Navy Customer Experience Survey

  • You need to input the 5-digit store number, which is printed in the middle of your receipt.

Old Navy Customer Experience Survey

  • Then you need to select where are you taking the survey, United States, Puerto Rico or Canada.
  • Enter the month and day you were in the store and the 4 digit transaction code on the receipt, the money you spent and the time you shopped.

Old Navy Customer Experience Survey



  • Upon finishing the survey, you will get a code word to get 10% off your next purchase in one of Old Navy stores.

Old Navy Customer Experience Survey

About Old Navy
Old Navy brings fashion fun to the whole family: from trendy threads to trusty basics, for newborns through adults. Old Navy belongs to Gap which is a leading global specialty retailer offering clothing, accessories, and personal care products for men, women, children, and babies. As a retail industry, Old Navy also provides various job opportunities for job hunters. Old Navy careers will display the job vacancies in details for you and teach you how to apply for the position you like.

Reference Links

  1. Old Navy Customer Experience Survey Link: www.survey4on.com
  2. Old Navy Official Site: www.oldnavy.com

FAQ

Can I return Old Navy without tags?

What is Old Navy's return policy without tags? ... If you bought the item online then you have 45 days to return. If you purchased it in store you have 90 days. There is a sewn in tag that a cashier can use to look up the item on your credit card.

How do I track a package from Old Navy?

Click "Orders and returns" to track your order. This link also appears in the top right corner of the website, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.

How do you exchange at Old Navy?

Returns and exchanges are free when you use our prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta may be returned at any time.

How long does a refund from Old Navy take?

Within 45 days of purchase by mail or to a store (1). To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.

Does Old Navy have free shipping?

Free Shipping: Shipping is free for all U.S. orders over . Online and Local Sales: Save on your Old Navy purchases by shopping online sales. ... Old Navy cardholders also receive a discount on their first purchase.

Does Old Navy price adjust?

* We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-800-OLD-NAVY, or send us an email message at [email protected] within the fourteen (14) day window.

How does Old Navy Super Cash work?

Look for Old Navy “Super Cash” For every you spend, online or in-store, you'll earn in free cash. ... Maximum Super Cash per transaction in-store, and per online order. So if you have three rewards, you can make a purchase in-store and only pay out-of-pocket.

Can I use Old Navy Super Cash on clearance?

Take advantage of Old Navy Super Cash. If you use Super Cash in store you can also split it into more than one transaction.

How do I track a package from Old Navy?

Click "Orders and returns" to track your order. This link also appears in the top right corner of the website, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.

How do you exchange at Old Navy?

Returns and exchanges are free when you use our prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta may be returned at any time.

Can you return things to Old Navy without a receipt?

No receipt is required if the item is still in new condition. If you lost your receipt and want a refund, Old Navy can usually look up your order via your credit or debit card. If they find NO evidence of your purchase, you'll be stuck with store credit at the current selling price of the item.

How long does a refund from Old Navy take?

Within 45 days of purchase by mail or to a store (1). To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.

Does Old Navy give a student discount?

Several retailers offer discounts to students. ... Over the July 23 weekend, Old Navy extended a 25% discount to students and teachers.

Does Old Navy have coupons?

If you apply for an Old Navy credit card, you'll get special Old Navy coupons you can use on your future purchases. ... These Old Navy deals and discounts are exclusively for cardholders, and it allows for great savings on products across the store when you use your Old Navy credit card.

Rating 4.432votes

  1. Rated 3
    says:

    Desorganizado

  2. Rated 5
    says:

    Love your sale prices and quality if your clothes rated 4.5

  3. Rated 5
    says:

    The best experience ever. Very nice and cool cloth.

  4. Rated 5
    says:

    Great store service is excellent….02/04/2018 trans:2160,store:06425,valid no.0127

  5. Rated 5
    says:

    I honestly,think old navy is my best store to shop…the price are great customer service are excellent too

  6. Rated 5
    says:

    Find what I was looking for

  7. Rated 5
    says:

    Thanks for cute sweeer.

  8. Rated 5
    says:

    Reasonable price

  9. Rated 5
    says:

    Good customer service

  10. Rated 5
    says:

    Old Navy makes it so much easy for me to find everything that I am looking for. From styles to casual I love it! Thank you

  11. Rated 5
    says:

    Old Navy has always been my go-to clothing store. Their style is cheap and adorable and great for all of my family members!

  12. Rated 5
    says:

    Wen I tell u I love old Navy I love old Navy. u guys have the best price.and I just love the people who works in old Navy at willowbrook mail thanku for ur stores

  13. Rated 5
    says:

    Love old navy they have my size.

  14. Rated 5
    says:

    All around good experience

  15. Rated 3
    says:

    I used my free rewards coupon which was only $5 for a $300 purchase . Had I wish I would have read the fine print on my iPhone because it said if I did not have a reward then I could have gotten 20% off my purchase . I think when the sales person saw that my reward was only $5 she should have told me about the 20% off. I surely would have used that option and saved a lot more money. That definitely was not fair that anyone else could have gotten that 20% and I was penalized because I’d a reward . To all customers read fine print before you check out. I feel I was ripped off. Then I was told I could do a survey and get 10% off this purchase if I do survey and bring back my receipt. Well the survey is not allowing me to do it. ???
    What’s going on there. I am calling tomorrow to complain and try to get some satisfaction .

  16. Rated 5
    says:

    This store is great. The floor people are so nice and helpful. Always a good experience.

  17. Rated 5
    says:

    Love the store, for me and all my friends and family. Great job guys!

  18. Rated 1
    says:

    Can’t enter contest and now is the last hours to enter. What do do. Wanted that `5 % off my next purchase at your store? I can’t enter my language choice? Please contact ASAP

  19. Rated 4
    says:

    Me gustó la ropa deportiva y es muy comoda

  20. Rated 5
    says:

    Adblock won’t allow survey; on 4/13/17 store # 03526 Trans 7972 Valid No.0394 Amber, Kristen, Glenn. All were great sales personal. Older couple; We’ll be back for sure! Great Experience.

  21. Rated 5
    says:

    Great experience. Helpful employees

  22. Rated 5
    says:

    Great customer service and sales

  23. Rated 5
    says:

    The girl with the blonde hair from Flatbush lol forgot to mention that

  24. Rated 5
    says:

    Whoever the girl with the blonde hair is is nice and helpful, ive dealt with her a few times and she always seems so happy

  25. Rated 5
    says:

    Telecia is an AAAAMMMMAAZZZZZIIIINNNNNGGGGG floor person!!!!!!!!!!!!!!!!!!!!!!

  26. Rated 5
    says:

    Outstanding service and teamwork

  27. Rated 1
    says:

    Excelente servicio y ropa increíble .Buen precio

  28. Rated 5
    says:

    I love the store its the best

  29. Rated 5
    says:

    Nice visit

  30. Rated 4
    says:

    Survey

  31. says:

    Thanks guys, I just about lost it looknig for this.

  32. Rated 5
    says:

    I love old Navy,
    I used to shop there when I lived in Massachusetts, I was treated very well at that store and even better at this one in GOLDSBORO,NC

  33. Rated 1
    says:

    I recently went shopping for a baby gift on 2/17/17 at around 7pm an the manager on duty an security made me an my girlfriend feel very uncomfortable . I work at the distribution center an As an employee with Gap I just feel that it was very unnecessary !! The manager was a larger white woman. I’m very disappointed an never plan on going back to the river park location ! Austin was helpful.

  34. says:

    tried tyo take your satisfaction survey that would not work and went to your stoire for a supposed whole store 75% off and nothing was 75% off veryy dissappointed and drove for an hour to get there but still spent ($90.00

  35. says:

    Muy buenos precios

  36. says:

    I love the styles and the sales at Old Navy.

  37. says:

    Love old navy

  38. says:

    We love to do shopping over there

  39. says:

    I love Old Navy, I really like all you sales and your clearence corner!!!!

Survey Discussion