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Mr. Lube Customer Satisfaction Survey

Are you satisfied with your experience at Mr. Lube? Mr. Lube is making constant efforts to improve its service and products. You are invited to give your valuable opinions to help Mr. Lube make progress.

Mr. Lube Customer Satisfaction Survey Guide

  • Go to the Mr. Lube customer satisfaction survey
  • Read the Official Rules
  • Select your preferred language from English and French

Mr. Lube Customer Satisfaction Survey

  • Enter the survey code
  • Enter the date you visited
  • Click the “ENTER” button

Mr. Lube Customer Satisfaction Survey

About Mr. Lube
Mr. Lube is a Canadian chain of automotive service centers, specializing in oil changes and other scheduled maintenance.

Reference Links

  1. Mr. Lube Customer Satisfaction Survey Official Link: www.tellmrlube.com
  2. Mr. Lube Official Site: www.mrlube.com

Rating 4.3144votes

  1. Rated 4

    Good service

  2. Rated 1

    I went to Mr. Lube on May 31st 2018 for a simple oil change. The address was 336 Rossland Road East in Ajax Ont. Mr Lube #149. The technician’s name is Ryan. He had explained to me that there were two services that were recommended to do for my vehicle that have been recommended before on two other visits that I had not done as of yet. A rear differential specialty service and a transmission drive package. He did mention to me that my differential oil smelt really bad so I mention to him that I’m driving to Ottawa this weekend so he recommends that I get it done especially if I’m driving a long-distance this weekend. I asked him for the price of the oil change which came to $82 and change and then the price of the differential oil service he says $ 149. I factor those two costs and I agreed, he asks okay so you want both of them I said yes. When the service was over he handed me a bill for $419 . I said what is this for I asked for my oil change and the differential oil service how does this come up to that amount. He said I had agreed to both of the services that were recommended for my vehicle. I said but I never got the amount of the other recommended service which was a transmission service package …i asked how much is that service package, he mentioned it’s $179. I asked him don’t you think that would have been logical to have given me that price as well as the price of the oil change and the differential oil service. All in all the manager gave me the lowest discount he could which was $62 off the price… I’m still very disappointed and unsatisfied with the service infact I feel bamboozled. I could have done my transmission service package through my own mechanic and save some money. I appreciate the manager trying to lower the price however I really shouldn’t be paying for something I never requested in the first place as I was never even given a cost for that extra service by the technician Ryan…im not sure if the employees get a bonus or kickback on high bills they collect. I just want my money back at this point. Leaving Mr.Lube this evening was just the most lowered feeling as somebody had tricked me out of my money.

  3. Rated 1

    $230 for an oil change! Oh but that includes a $25 dollar cabin filter Mr lube sells for $90! Crooks!!!!! I will never return and share my experience to everyone I meet!

  4. Rated 5

    Awesome guys.

  5. Rated 5

    Great service!!!!

  6. Rated 5

    I wet to Mr Lube for an oilchange The techncains knew what they had to do and did it effectivly.

  7. Rated 5

    I went to Mr. Lube. I had a lot of questions and they were all answered to my satisfaction. I felt like I was listened to by Sean. W. I had a great experience. Sean, Shaq and Mark were all very professional and did a good job.

  8. Rated 5

    I went to Mr. Lube on St. James this afternoon and they were amazing! The tech helping me was Alex and he was so curteous and geniune; he made sure to explain everything they were doing with my car and engine and offering me the best car possible. I felt valued and cared for the whole time!
    Please give this man a pizza!

  9. Rated 4

    I have alway had my oil replaced at Mr.Lube.
    In and out….fast and efficient service.

  10. Rated 4

    Excellent service ! Ross and Branb are a very courteous.

  11. Rated 5

    Both Ryan and Sam helped me with patching my tires that were both very low and even though they were busy they took the time to help me and had great attitudes including a nice sense of humor and the store was very clean and convenient. I’m new to Calgary and it’s nice to find a good place you can trust that won’t break your bank.

  12. Rated 5

    very good service

  13. Rated 5

    Fast, convenient and friendly service. Tyres changed in less than 30 mins on a busy day and went back to have luggage nits tightened in and out in 5 mins! Excellent service!

  14. Rated 5

    Great service as usual. Always a pleasure doing business with Mr. Lube. The guys are very nice and explain exactly what they are doing.

  15. Rated 4

    Super service nice people I love them

  16. Rated 5

    Good place for recommendation

  17. Rated 5

    XFY91KWFA. Shanon was an exceptional advisor, knew her stuff and had a great attitude. Definitely a postive experience at Mr.Lube.

  18. Rated 5

    Where do I put my survey code? XFJCQQX28

  19. Rated 5

    Tim provided excellent care along with his co-worker Brian. The Staff at Mr. Lube always advises me of what additional service I will need in the future, or in some cases, overdue. I always leave feeling that my car is well taken care of and I am safe on the roads. Thank you Mr. Lube.

  20. Rated 1

    i wasn’t that impressed with my last visit at mr. lube.
    it wasn’t the usual mr. lube i have been using in the past.
    this mr. lube only did half of the usual inspection and installed the wrong size “FREE” wipers
    so i had to buy new ones that fit properly…. not impressed..

  21. Rated 5

    The staff member Casey and Kodey provided me with excellent and quick service. I highly recommend going to Mr Lube on 2292 Tenth line Road. I will definately be returning to get my oil changed and possibly other services.

  22. Rated 5

    Excellent, and good place to go for service!

  23. Rated 5

    Very friendly and helpful staff, a very good place to go for service!

  24. Rated 4

    Service was excellent. One thing of concern was he recommended an engine flush and stated it would cost an extra $24.99 which i agree to. But he didnt tell me i would have to pay 24.99 for an engine treatment before hand on top of that. I was expecting it to cost under $100 but it ended up cost close to $120 i am on a budget it would have been nice to know ahead of time.

  25. Rated 5

    Chris was excellent. He answered questions I had and very pleased. I will be back

  26. Rated 5

    I am not able to put my survey code in the servey computer won’t let me my Code is XFG45qvseI was at MRLube today 19march 2018 thankyou alice

  27. Rated 1

    I got my 2012 Ford Escape serviced at Mr. Lube on Fermor and St. Annes in Winnipeg, Manitoba on Saturday, March 10, 2018 and I will never go back to that location again and avoid it like a plague. I have been to Mr. Lube on Regent Avenue and McPhillips Street in Winnipeg,Manitoba and I find they are very pleasant and courtesy.
    I would rate this location 0, if there was a rating like that.

    McLeod Fiddler

  28. Rated 5

    Good customer service and satisfaction of work they on my car . Good service. On compliton they told me, what they have, that’s good & I like

  29. Rated 5

    I had my oil changed today and my service coordinator was Dave with Chris working below. Dave was very informative and pleasant. I liked the congeniality of all the people working on the floor. I was greeted quickly; told how long I would have to wait; and offered a coffee. In all respects it was a terrific customer service experience. Thank you

  30. Rated 5

    Professional, friendly, quick, and efficient service. Would definitely service my vehicle there again.

  31. Rated 5

    Excellent workmanship! Great staff, polite and courteous! Very well done. I couldn’t have chosen a better place. Two Thombs up!

  32. Rated 5

    Work was very good, all items explained. Nice staff polite. Will be back again.

  33. Rated 5

    Staff were great and very professional. I will definately return for my next service.

  34. Rated 5

    Omg. This was such a great. Not only do I pull right up. I get free wipers along with my oil change. As I get serviced I am offered a coffee and newspaper while I wait. The service man was beyond polite and friendly. He even fixed my clock for me. On top of that he showed me an item from my car that suggested I needed something else. His knowledge about it made it a no brainer to replace. I feel like my car has been so well serviced. Thank you Mr Lube! You willl certainly see me again. Great start to my day.

  35. Rated 1

    The service guy name was David was horrible and unprofessional

  36. Rated 5

    I visited first time Mr Lube to get my oil change. They are so nice and I was standing out there they asked me for even coffee also. I like the way they handle customer and they are so fast and convenient . The prime reason to choose is the no appointment.

  37. Rated 5

    Mr.Lube employees told me I needed a new batterie it was totally toasted!!. I’am a regular customer with Mr. Lube. They always give me good services and great advises!!. I will recomand Mr Lube to all my friends!!

  38. Rated 1

    Mr. Lube employees told us we required a new rear wiper blade because the one on the vehicle was no good. I agreed and consented to the wiper replacement. The technician broke my wiper arm but instead of telling us he broke it he said he was not able to do it and mentioned something about an adapter piece. I inquired about the adapter piece as I was not sure what the employee was talking about. The employee said they did not have an adapter piece and therefore he could not replace my wiper blade. Later that day when I tried to use the rear wiper I discovered it was completely missing. Upon inspection it was instantly obvious that the wiper arm had been broken by the technician who failed to report that he had broken the wiper arm and thus couldn’t install the new blade nor put my wiper blade back on. Very dishonest practice.

  39. Rated 4

    Was good

  40. Rated 5

    Awesome Excellent Service! Knowledgeable Greg fixes it again!

Survey Discussion