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Zales Guest Experience Survey



Zales aims to offer you the best service and products. How do you like your experience in Zales? Let them hear your voice through this guest experience survey. Your feedback is very important for their future development. Upon finishing the survey, you will get a validation code to redeem next time when you shop. Not redeemable online.

You can leave your comments to share with us your story with Zales.

Zales Guest Experience Survey Guide

  • Visit the Zales guest experience survey page in Reference Links 1
  • Enter the entry number located on the last line of your receipt

 Zales Guest Experience Survey

  • Choose the primary purpose of your visit

 Zales Guest Experience Survey

  • Rate your satisfaction with the store, your purchase and the associates

 Zales Guest Experience Survey



  • Were you greeted in a friendly manner when you enter the store?

 Zales Guest Experience Survey

  • Upon completion the survey, you will get a validation code to redeem on your next visit

 Zales Guest Experience Survey

About Zales
The Zales began in 1924 in Wichita Falls, Texas. It has grown from a single store selling jewelry alongside appliances and cameras to a major international jewelry corporation. Zales Jewelers’ focus has always been on providing a wide range of choices for mainstream jewelry customers who seek excellent value in fine jewelry.

Reference Links

  1. Zales Guest Experience Survey Link: www.zalessurvey.com
  2. Zales Official Site: www.zales.com

FAQ

Where can I buy real jewelry online?

The 10 Best Places to Buy Stylish Jewelry That Won't Cost Half Your PaycheckBaublebar.Madewell.Kendra Scott.Cost Plus World Market.Gorjana.& Other Stories.Etsy.Mejuri.More items...•Oct 18, 2019www.realsimple.com › beauty-fashion › shoes-accessories › affordable-j...The 10 Best Places to Buy Affordable Jewelry Online | Real Simplewww.realsimple.com › beauty-fashion › shoes-accessories › affordable-j...

Where is Zales jewelry made?

Made in Italy - Zales Italian Gold Jewelry.

Does Zales Outlet buy jewelry?

Zales.com and ZalesOutlet.com carry an expanded assortment of jewelry, watches and other items that are not available in our retail store locations or are available exclusively online. Our Jewelry Consultants are happy to assist you if you have any questions or need help making an online purchase.

Is Zales jewelry good?

Zales always has excellent quality products and they always have a great sale which makes their diamonds more affordable than other jewelry stores. I have shopped multiple times at various stores and def. recommend if you are in the search for classy, high end jewelry at an affordable price.

How do I track my order from Zales?

Customers can obtain their UPS® tracking number from Zales by calling 1-800-311-5393 or by accessing their order details in Order Status. Business days are Monday‐Friday, excluding U.S. federal holidays. APO/FPO and P.O. Boxes may only be shipped via U.S. Postal Service and will require additional time for delivery.

How long does it take Zales to process an order?

Order Processing Time Refer to the product detail page for the standard ring size. Personalized jewelry orders require 4-6 weeks on average for processing. Orders received after 3:00 PM ET will be processed the following business day.

Does Zales repair rings?

However, should your jewelry ever need repair or refurbishing, you can count on the jewelry craftsmen at Zales to treat your piece with care. Whether you need a simple clasp replacement or a complete mounting repair, we have got you covered. Some of the repairs and services we offer include: Ring resizing.

Does Zales do price adjustments?

Access price adjustment policies not only at Zales.com but other popular jewelry stores with Knoji's price matching reviews. Get price matching at top jewelry & watch stores. As of Wednesday, November 13, there are 16 jewelry & watch stores offering price matching.

Does Zales have a lifetime warranty?

Zales offers a lifetime service program which guarantees any necessary repairs for your fine jewelry purchase under normal conditions for the lifetime of your jewelry. The Lifetime Jewelry Protection Plan covers the following repairs and services: Any prong or mounting.

Will Zales replace a lost ring?

Your merchandise will be replaced if it is stolen and you provide Zales with a validated police report and your proof of purchase. Zales will replace your covered item of jewelry with one or more items of merchandise not to exceed the original purchase price of the item stolen. ... Losing the merchandise is not covered.

Rating 2.89votes

  1. Rated 5
    says:

    I’m very pleased with my purchase

  2. Rated 1
    says:

    I completed survey code 017-369-026-75 but failed to leave my contact info. Sara Vaughan-Burns, 417 Knollwood Drive, Mauldin SC. 29662. Phone 864-297-6661. Since it was a very unfavorable tone, it’s only fair to include this information. Thank you!!

  3. Rated 1
    says:

    Sales customer service is terrible. I will shop at reeds or kay from now on and encourage my friends and family to do the same.

  4. Rated 5
    says:

    Good service

  5. Rated 1
    says:

    I am very disappointed with my Zales experience. My fiance gave me an engagement ring that he bought at Zales and said I need to have it inspected at the store. I tried but was told they cannot do it without the receipt. The other jewelry stores store the information electronically and do not give me grief if I do not have a receipt. I am writing to explain my dissatisfaction with your policy and to say that my plans to purchase more jewelry from Zales has changed. Please consider changing your policy to better your customer service. Thank you, Ann

  6. Rated 1
    says:

    I just had a watch fixed at Zale’s and when I got home I discovered that not only was it not cleaned it also does not work. Very dissatisfied!!!!

  7. Rated 1
    says:

    Zales at Southcenter Mall, Tuckwila, Wa has terrible service after they sell you wedding rings. They will give you a lot of attention and caring attitude while you are shopping but after they sell you the rings everything changes. We bought wedding rings which had to be special ordered. They promised they would be there in 6 weeks. We contacted them at this time and the rings were not in. They were also unable to track where they were and wouldn’t give any information about the ordering. And they seemed to care less. We were told to wait and they would be in soon. After numerous calls and 8 weeks since the order they were still unable to find the rings and gave numerous reasons. “My husbands ring had to go to the main store and then shipped to their store and my diamond ring was now on back order.” And of coarse they still didn’t know where my husbands ring was at. They stated it could be weeks before the diamond ring would come in and would not explain what back order meant. In frustration I called Zales help line to get information so I could call or email the Regional Manager. They refused and wanted to connect me to the main store again. We wanted to get a refund but returns are not allowed on customized jewelry as stated on the receipt. They connected me with the manager of the store who now states the rings will be in the store in 8 more days. That will make 10 weeks after the purchase of our rings. And we do not have our rings yet so we will have to wait to see what happens. I hope I can update my comments as this progresses. I know they have a regional manager and I don’t understand why they wouldn’t at least give me their e-mail. Don’t trust them and go elsewhere.

  8. Rated 5
    says:

    Store# 177 Mishawaka, IN was AWESOME, the store manager Navar was the best. He made my experience fun and exciting, He help me choose the best diamond that I’m happy with. Mishawaka Zales should be glad to have him.

  9. Rated 5
    says:

    I love my Zales in the Depford Mall NJ. The staff is very helpful and very understanding. They make sure your happy before you leave their store! I’m a very satisfied customer!

  10. says:

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Survey Discussion